The Importance of Good Customer Service

overdyed threads for needlepoint project

I had another post planned for today, but something is making me pretty mad — the increasing disregard of manufacturers and shops in this world for customer service. Needlepoint people and this includes shopowners are patient. It’s not as if we expect our canvases to be shipped out immediately, but everyone’s patience can wear thin. [...]

What Do You Want in a Needlepoint Shop

Recently I read the report on last year’s survey on Needlearts, sponsored by TNNA, and I discovered some trends that made me think about shops, consumers, and what we really want in our retailers. First I noted that over half of all stitchers want stitch guides for their canvases but shops generally carry guides for [...]